LAST UPDATED: January 2025

1. Terms of Service

Positive Grid LLC and/or its affiliates and subsidiaries (collectively, “Positive Grid” “we” or “us”) are pleased to provide to you certain services, websites, software, applications, content, products (“Positive Grid Products” and “Products”), and social media platform, and offline (e.g., through customer support channels,  and in-person promotional activities) (collectively, the "Platform").

These Terms and Conditions (“Terms”) apply to your access and use of the services, websites, software, applications, content, and products associated with these Terms (collectively “Services”), which are owned and operated by Positive Grid or its affiliates. These Terms are important and affect your legal rights, so please read them carefully. By accessing and using the Services, you agree to be bound by these Terms and/or supplemental terms and conditions, including our Privacy Policy. Your use of the Services is subject to your acceptance of these Terms. If you do not agree to these Terms, you may not access or use the Services.

These Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services, or otherwise. If you are using the Services on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms.

2. These Terms of Service Are a Contract Between You and Us

• Binding Contract. These terms of service (“Agreement”) are a contract between you and Positive Grid Limited, and its affiliates and subsidiaries. Other than as expressly stated herein, there are no third-party beneficiaries of this Contract.
  
• Agreement. You represent to Positive Grid that you have read, understood, and expressly agree to be bound by this Agreement, and the terms, conditions, and notices contained or referenced herein. If you do not agree to the Agreement, you may not use the Positive Grid Products.
  
• Electronic Notice. You consent to receive notices, including agreements, disclosures, and other communications, electronically from us at the email address you have provided. You agree that these electronic notices satisfy any legal requirements that such communications be in writing. You can opt out of promotional communications by following the “Unsubscribe” directions for emails, through the settings of the Positive Grid Product, or, if via text message, by responding STOP. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE POSITIVE GRID PRODUCTS.
  
• Termination or Suspension. We may terminate or suspend your access to any Positive Grid Products, and/or terminate this Agreement subject to the survival of terms as provided below, if required by law, or if we have objective reason to believe you have used the Positive Grid Products in violation of any provision of this Agreement or any supplemental terms, and/or if you engage in or encourage infringement or any other illegal conduct as it relates to your use of the Positive Grid Products. On termination, you should immediately cease using and destroy all copies of the Software.

3. Our Service

Definition

• CONTENT. “Content” means any presets, sound samples, sound libraries, or any other content for use with the Positive Grid software that is provided by Positive Grid with the Positive Grid software. 
• ONLINE SERVICES. “Online Services” means any internet or cloud-provided features made available to end users through the Positive Grid software, including (if available) the “ToneCloud, Auto Chords” features.
  Our online services are for personal non-commercial use only. They are licensed to you and not to be sold, assigned, or transferred.
  Our online services are provided to you in their current state. Positive Grid nor any third parties, its licensors, or affiliated parties give any warranty or guarantee that the Positive Grid products will be provided accurately, timely, completely, without interruptions, errors, or defects, that your use of the Positive Grid services will not infringe upon the rights of third parties, or that GoGuitar AI errors and defects will always be fixed. We expressly exclude liability regarding your use of the GoGuitar AI to the fullest extent permitted by law.
  We may change our online services at any time, including adding or removing any features.
  You shall be responsible for the data and results created by you through the use of our online services. You guarantee that such data and results are not illegal and that they do not infringe on the rights of third parties. You indemnify Positive Grid against claims from third parties, from whatever nature, in relation to this data, results, or your use of our online Services.
  You will not collect content or information, or otherwise access the online services, using automated means (bots, robots, scrapers, spiders) without our written permission.
  Positive Grid may limit and/or restrict your access to part or all of the online services, without notice and without incurring any liability.
  Your use or access to the online services is subject to your compliance with these terms. Any non-compliance allows us to deny your further use of our online services, without prejudice to any other rights and remedies Positive Grid has.
  Positive Grid uses YouTube API Services to play embedded videos, which are subject to YouTube’s Terms of Service.
  
• SOFTWARE. “Software” means the Positive Grid executable software product accompanying this Agreement, along with any user documentation, Content, and Online Services.

4. User Information

When you activate the Software, Positive Grid may collect your name, email address, and other contact information you choose to provide. Positive Grid may use this information to contact you regarding upgrades and new products and also to gather statistical data that does not identify individual users. If you use the Online Services, Positive Grid may gather usage information from your online interaction, which Positive Grid may use to improve the Software and the Online Services. Positive Grid does not collect or retain any financial information (such as credit card information).
We collect data to improve our customer and product experience, including information you directly provide when you use the AI Chat Service. When you send messages via AI Chat, we will also collect your messaging history and any information included in those messages. You can opt out and delete all your data at any time from your account settings.
We also collect various information on our behalf from and about you when you use the Messaging Service. For example, we collect the phone number and/or email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages. We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service. For example, we use cookies to track the items in your Shopping Cart and may use that information to send you triggered text campaigns (e.g., sending you personalized text messages such as shopping cart reminders). If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service. For SMS subscribers, they will receive recurring automated promotional and personalized marketing text messages (e.g., cart/browse reminders) from Positive Grid at the cell number used when signing up. Consent is not a condition of any purchase. Reply email support@positivegrid.com and STOP to 45156 to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.

5. Data Privacy & Security

Positive Grid is committed to protecting your personal data in compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR). This section outlines how we handle your personal data and your rights in relation to it.
Data Collection and Usage
We collect and process personal data to provide you with Positive Grid Products, including but not limited to account creation, product purchases, and support services. Personal data may include information such as your name, email address, contact details, and payment information.
Data Security
Positive Grid implements appropriate technical and organizational measures to safeguard personal data against unauthorized access, loss, or misuse. This includes encryption during data transmission and secure storage systems.
Your Rights
Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
  
• Right to Rectification: Request correction of inaccurate or incomplete data.
  
• Right to Erasure: Request deletion of your personal data under certain conditions.
  
• Right to Restrict Processing: Request restriction of processing under specific circumstances.
  
• Right to Data Portability: Receive your data in a structured, commonly used format, or request we transfer it to another organization.
  
• Right to Object: Object to the processing of your personal data for direct marketing purposes or other legitimate interests. To exercise these rights, please contact us at privacy@positivegrid.com . We will respond to your request within 30 days.

Data Breach Notification
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, Positive Grid will notify affected users and relevant supervisory authorities without undue delay, in accordance with GDPR requirements.

6. Data Retention Policy

Positive Grid retains personal data only for as long as necessary to fulfill the purposes outlined in this agreement or as required by law. Once the retention period expires, we securely delete or anonymize personal data. We periodically review and update our data retention practices to ensure compliance with GDPR.

7. Cookies and Tracking Technologies

Positive Grid uses cookies and similar tracking technologies to improve your experience and to deliver personalized content. By using Positive Grid Products, you agree to our use of cookies as outlined in this section.
Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our websites and services.
  
• Functional Cookies: Enable enhanced functionality and personalization.
  
• Performance Cookies: Collect anonymous data on how users interact with our services, helping us improve performance.
  
• Advertising Cookies: Used to deliver targeted advertising based on your interests.

Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect your experience with our services.

8. International Data Transfers

Positive Grid may transfer personal data to countries outside the European Economic Area (EEA) to provide our services. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, including the use of EU-approved Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms.

9. No Unlawful or Prohibited Use

You will not use the Positive Grid Products for any purpose that is unlawful or prohibited by these terms and conditions. You may not use the Positive Grid Products in any manner that could damage, disable, overburden, or impair any Positive Grid server, or the network(s) connected to any Positive Grid server, or interfere with any other party's use and enjoyment of any Positive Grid Products. You may not attempt to gain unauthorized access to any Positive Grid Products, other accounts, computer systems, or networks connected to any Positive Grid server or to any of the Positive Grid Products, through hacking, password mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Positive Grid Products.

10. License Grant and Restrictions

Positive Grid Products are our copyrighted, patented, or trademarked property or the copyrighted, patented, or trademarked property of our licensors and all copyrights, trademarks, service marks, trade names, trade dress, patents, and other intellectual property rights in the Positive Grid Products are owned by us or our licensors (who may be third-party beneficiaries of this contract) and protected by the copyright, trademark, patent, and other laws of the United States and international treaties.

CONTENT LICENSE. Subject to all terms and conditions of this Agreement, you may use and modify the Content, incorporate the Content into your own creations, and publicly perform, synchronize, and distribute the Content as embedded in your creations, provided however that you may not distribute the original, unmodified Content by itself as we retain full and complete ownership of the Content intellectual property. AND WE ARE NOT RESPONSIBLE FOR INFRINGEMENT OF YOUR OWN CREATIONS.

SOFTWARE LICENSE. Subject to all the terms and conditions of this Agreement, you (a natural person) may use the Software either on a stand-alone computer or on a network, on any one computer at any one time. If more than one user will be using the Software at any one time, you must obtain from Positive Grid an additional license for each additional concurrent user of the Software. The Software is “in use” on a computer when loaded into memory (RAM). You may make one copy of the Software solely for backup or archival purposes if all copyright and other notices are reproduced on that copy, or you may copy the Software to a single hard disk provided you keep the original solely for backup or archival purposes. If the Software is an upgrade, you must have a license for the product from which it is upgraded. If you receive the Software in more than one media form, that does not affect the number of licenses you are receiving or any other term of this Agreement.

You may not modify, adapt, decompile, disassemble, or otherwise reverse engineer the Software, except to the extent this restriction is expressly prohibited by applicable law. You may not loan, rent, lease, or license the Software, but you may permanently transfer your rights under this Agreement provided you transfer this Agreement, all Software, and all accompanying printed materials and retain no copies, and the recipient agrees to the terms of this Agreement. Any such transfer must include the most recent update and all prior versions of this Agreement.

11. Paid Transactions

Payments and Billing
When you provide payment information, you represent and warrant that the information is accurate, that you are authorized to use the payment method provided, and that you will notify us of changes to the payment information. We reserve the right to utilize third-party payment card updating services to obtain current expiration dates on credit cards and debit cards.

Pricing and Taxes
We may revise the pricing for the Positive Grid Products we offer. When you place your order, we estimate the applicable tax and include that estimate in the total for your convenience. Except to the extent required under applicable tax laws, the actual tax amount that will be applied to your order and charged to your payment method is based on calculations on the date of shipment, regardless of when the order was placed.

International Shipping; Customs
When ordering goods for delivery to countries other than the country where the seller is located, you may have to pay import duties and taxes levied. These and any additional charges for customs clearance must be borne by you. For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions, and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

No Refund Agreement
All sales related to Positive Grid products are final and non-refundable, except as required by applicable consumer protection laws. If a digital product is defective or does not meet the description provided, users may be eligible for a refund or remedy in accordance with their statutory rights. Please contact our support team at support@positivegrid.com for further assistance.

12. Discount Codes and Promotions

Use of discount codes, discounts, or similar promotions are subject to that promotion’s terms and conditions/policy. To be eligible for a specific promotion, your order must be submitted within the specified promotion period and meet the qualifying purchase requirement. Unless otherwise expressly stated in the applicable promotion’s terms and conditions/policy. Qualifying purchase amount includes merchandise only, does not include taxes, shipping, or previous purchases. Coupons cannot be combined with other coupons. Offers and products shown on the website, their discounts, prices, and availability are subject to change.

13. eGift Card Policy

Positive Grid eGift cards are redeemable at www.positivegrid.com. After entering your eGift card code in the DISCOUNT CODE field on the cart page or during checkout, the balance will immediately be deducted from the order total. If your order total exceeds the amount on your eGift card, you can pay the remainder with a credit/debit card, Paypal account, Google Pay account, or Shop Pay account. Keep your gift card notification email if you do not share it with anyone other than the intended recipient.

14. Warranty

Positive Grid does not warrant that the Software will meet your requirements or that the software will operate uninterrupted or error-free. However, we warrant that, for a period of thirty (30) days from your date of receipt, the Software will substantially conform to the applicable user documentation provided with the Software. Any implied warranties which may exist despite the disclaimer herein will be limited to thirty (30) days. This Limited Warranty is void if you buy from an unauthorized reseller, you violate the terms of this Agreement, or if failure of the Software is due to accident, abuse, or misapplication. No dealer, distributor, agent, or employee of Positive Grid is authorized to change or add to the warranty and remedies set forth herein.

15. Disclaimers and Limitation on Liability

The Positive Grid Products are provided "as is" and "as available." We disclaim all conditions, representations, and warranties not expressly set out in these Terms to the fullest extent permitted by law. However, this limitation does not exclude our liability for damages resulting from gross negligence, willful misconduct, or data breaches that result in a violation of your statutory privacy rights under applicable data protection laws.

We shall not be liable to you for indirect, incidental, special, or consequential damages, including lost profits and property damage, even if we were advised of the possibility of such damages, nor shall we be held liable for delay or failure in performance resulting from causes beyond our reasonable control.

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amounts we received from you for our services.

16. Additional Provisions

Choice of Forum
You agree that any action at law or in equity arising out of or relating to this Agreement that is not subject to arbitration shall be filed, and that venue properly lies, only in the state or federal courts located in either Los Angeles, California, or the borough of Manhattan, New York, United States of America. You consent and submit to the personal jurisdiction of such courts for the purposes of litigating such action.

Choice of Law
This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States of America, and the laws of the United States, without giving effect to any conflict of law principles.

Severability
If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

Survival
The provisions of this Agreement which by their nature should survive the termination of this Agreement shall survive such termination.

Waiver
No waiver of any provision of this Agreement by us shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Positive Grid LLC

Email: support@positivegrid.com

Thank you for using Positive Grid Products. By using our services, you agree to these Terms and Conditions.